Our aim is to provide a first class service and to do everything we can to ensure you are satisfied.
If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with an aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter, then you should set out your complaint in writing to:
Keller Williams Premier
Attn: Danielle Philpott
5-6 Argyll Street
And/or by email at: email@example.com
In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.
The timescales for dealing with a complaint are as follows:
If we deem the matter closed, then we reserve the right not to enter into any further correspondence.
We are members of the Property Redress Scheme.
If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.
In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers.
The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.
The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.
In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.
The Property Redress Scheme contact details are as follows:
Please click here for our Complaints Procedure